This article covers common issues with the loan settlement process.
If the settlement goes irregular, you will be emailed the outstanding requirements.
Missing supporting document
If we are missing a supporting document, simply respond to the email with the document attached. The application will proceed to settlement.
The email for our settlement team is settlements@nowfinance.com.au.
Contract needs updating
If something on the contract needs updating, you will need to update the loan application file.
- In the Settlement tab, click the Edit Settlement Details button.
Updating payee details
- Edit the payee name and / or bank account details. Once the details are updated, click Proceed to regenerate contracts - see Generating loan contracts
Updating the loan amount
- Click the Edit Credit Details button. You will be redirected to the Loan & Asset Details tab. Update the Amount field.
- Once the loan amount has been updated, click the Submit for immediate pre-approval button.