What to Do If the Customer Has Failed Electronic ID Verification 3 Times

  1. Request Alternate ID Link: 
  1. If Alternate Link Fails: 
  • If the alternate link does not work, you will need to use one of the manual ID verification options: 

CIP Form: 
- Brokers can verify the customer’s ID using the CIP form: CIP Form
 

ID Declaration: 
- The customer’s ID can also be verified by one of the following individuals by completing the ID declaration form: ID Declaration Form

  • Registered Justice of the Peace 
  • Commissioner of Declarations 
  • Pharmacist 
  • Police Officer 
  • Postal Officer 
  • Judge 
  • Legal Practitioner 
  • Magistrate 
  • Sheriff or Sheriff’s Officer 
  • Dentist 
  • Medical Practitioners (Doctors) 
  • Optometrists 
  • Veterinary Surgeons 
  • Migration Agents registered under Division 3 of Part 3 of the Migration Act 1958 
  • Accountants who are members of the Chartered Accountants Australia and New Zealand, CPA Australia, or the Institute of Public Accountants.