The dealer tax invoice must include:
- Applicant(s) details
- Asset type
- Identifiers
- Amount matching the application
If the dealer invoice does not match the contract:
The settlements team will contact the broker to decide:
- Whether the dealer invoice needs to be updated to match the contract, or
- Whether to reject the application at settlement so that the application can be updated with the correct details, re-approved, and the customer can resign the contracts.
If the dealer invoice is incorrect:
- Email the updated dealer invoice to settlements@nowfinance.com.au.
If settlement needs to be rejected for application amendment:
- Go to the “Contract Settlement” tab.
- Click “Edit Settlement Details” at the bottom of the page.
- Then click “Edit Credit Details” at the bottom of the page.
- The system will automatically redirect you back to the application page.
- Update the asset details.
- Click “Submit for Immediate Approval.”
Note: If the LVR (Loan-to-Value Ratio) stays the same or reduces, the application will re-approve within 10 minutes.
If the LVR increases, the application may need to be referred to credit before it can be re-approved.
- Once re-approved, regenerate the contracts and complete the settlement process again.